FAQs

You will receive an email from our administration team providing you with information about the entry requirements for your course. One of our Student Liaison Officers will also be in contact with you to discuss your enrolment application.

Check your spam or junk folders – it might be there!

Entry requirements for our courses include as a minimum:

• Completing an LLN Indicator Tool
• Providing a USI

Please be aware that different courses might require additional entry requirements, so ensure you review the entry requirements in the individual course page for more information.

Completing the LLN Indicator Tool will help provide us with information about your LLN skills. This way, if any needs are identified, we can provide specialised support where ever necessary. This way we can give you the best, individualised training services possible. We are also required by the Standards for RTOs (2015) to identify, and if relevant, support the needs of every individual within the course, so, unfortunately, there are no short-cuts towards completing the LLN Indicator Tool.

A USI is a unique 10-character string of letters and numbers. If you are enrolling into any nationally recognised course (such as the courses offered by First Choice College), you will need to have a USI. Simply visit https://www.usi.gov.au/ and fill in your details. If you have a form of identification ready it should only take around 10 minutes to create your USI. Be sure to send this through when you can!

You will receive a Direct Debit Request Form from our accounts team which will need to be completed and returned to accounts@fcc.edu.au.

Your enrolment will be set up within 10 business days. Don’t worry though – this is only a contingency in case of high enrolment periods. Setting up your enrolment includes providing you with your log-in details so you can access and begin your course, as well as provide information about your start and end dates.

Your course enrolment period begins on the day you receive your Enrolment Confirmation Email. You can refer to the Welcome Letter provided in your Enrolment Confirmation Email for more specific details about your start and end dates.

The amount of time in your course enrolment period will depend on the course.

Click on “Student Login” at the top of the web page and refer to your Enrolment Confirmation Email for your login details.

Our administration team can refresh your log in details – please call the office on (07) 5689 5060 or email rto@fcc.edu.au for assistance.

You will have access to your Learning Support Materials within your Student Portal and also have access to your allocated trainer! Our trainers are walking knowledge banks and will happy to guide you in the right direction if you have any assessment related queries.

You can contact your trainer as much as possible during your enrolment period if you require guidance on how to approach a particular question or activity.

Yes, and your training plan will give you guidance throughout your course.

The learning support materials on your Student Portal for each unit you complete are rich with subject content, and contain some very interactive graphs and tables, all aimed at enhancing your online learning experience!

To receive a course progress report, you can contact rto@fcc.edu.au. The course progress report will provide details on all of your remaining assessments and course requirements.

Our suggestion would be to follow your Training Plan so you can track your course progress!

We suggest calling or emailing the trainer who assessed your unit. You can discuss the feedback provided and raise your concerns with the trainer.

If you are unhappy with your assessment result after addressing it informally with the trainer, you can request an Appeals Form which can be completed and returned to rto@fcc.edu.au.

For more information about our Appeals Policy, please refer to the Student Handbook.

Yes, all of our trainers and assessors comply with Clauses 1.13 to 1.16 of the Standards for RTOs 2015. This means that they have vocational competency and industry experience in what they train and assess in, as well as hold the minimum mandatory qualification!

Our assessments consist of written questions to test your knowledge, and several performance tasks designed for you to demonstrate your overarching understanding of the content through questions and practical activities.

For the online mode of delivery, type your response in the boxes provided. If you need to upload an attachment, click on the “Upload a file” function.

For the distance-based mode of delivery, you can write your responses in the booklets provided, or type up your responses.

For the online mode of delivery, near the bottom of your screen, click on “Additional Evidence”. Here you can upload additional evidence documents. Please ensure you refer the uploads to specific questions, so our assessors know what they are looking for!

For the distance-based mode of delivery, keep your documents together when you submit them (see below on how to submit assessments).

Staying organised with your assessments will make everyone’s training and assessment experience a lot more efficient!

For the online mode of delivery, once you have logged in to your Student Portal, you will notice a progress bar. Once the bar hits 80%, you are welcome to send an email through to rto@fcc.edu.au requesting the release of your next unit.

For the distance-based mode of delivery, send an email to rto@fcc.edu.au to ask for your next assessment to be posted to you.

Once you have logged in to your Student Portal, click “Submit” at the top of the screen and complete the declaration.

If you are completing your course through the distance-based mode of delivery, you can post your documents to PO Box 1467 SOUTHPORT BC, QLD, 4215, or scan and email your documents to rto@fcc.edu.au.

Yes, however, we strongly suggest submitting your assessments once you have finished them. This way you can determine for yourself whether you are on the right path. There is no benefit to “banking” your assessments towards the end of your course.

You can post your documents to PO Box 1467 SOUTHPORT BC, QLD, 4215.

Our preference is to receive submissions electronically to reduce paper waste (e.g., DropBox).

Your entire course will need to be completed within your enrolment period. Keep in contact with your trainer, and refer to the training plan for guidance if you need to catch up on your assessments.

We suggest setting self-imposed due dates for each of your units. In most cases, a unit per month is a reasonable benchmark.

When completing nationally recognised training, you can’t “fail”.

Our assessment grading system is simple. You are deemed “competent” if you have completed all of the activities correctly, and you are deemed “not yet competent” if there are activities which require further evidence. The key word there is “YET” – you just aren’t there yet.

If you receive a “not yet competent” outcome, your training will provide you with constructive feedback to guide you with your resubmission. If you need further clarity, you can contact your trainer directly.

You have up to three attempts to demonstrate competency in a unit. If you are still deemed not yet competent on your third attempt, you can attempt again, however, re-assessment fees will apply – please refer to the fee schedule in the Student Handbook for further information.

Keeping in contact with your trainer is the best option. If you keep them informed about what’s happening in your life that might delay your assessments being completed, they will do what they reasonably can to facilitate to you and your individual circumstances.

After all, life happens! Just let us know what’s going on!

On some occasions an extension fee might need to be made. You can apply for an extension before your course end date (outlined in your Welcome Letter). Please refer to the schedule of fees in the Student Handbook for more information for pricing.

If you want to apply for RPL, here are a few tips:

• Read through the RPL Application Kit. This document outlines all the information relevant to your potential RPL application. If you request an information pack, you will receive an RPL Application Kit, so you can read it before you even begin your course!
• Talk about RPL sooner rather than later! Have a chat with one of our trainers soon after you enrol to discuss RPL.
• Take a moment to ask yourself: “How can I prove my existing skills and knowledge?” RPL is essentially an evidence-based assessment, whereby you will need to provide us with hard evidence, and other types of evidence (e.g., verifications from referees). The evidence you submit must comply with the rules of evidence (i.e., the evidence must be valid, authentic, sufficient, and current).
• Stay organised with your RPL application!

One of our trainers, who will review your evidence documents and conduct verification checks, ultimately makes the final call on your RPL application. Staff members at First Choice College will never guarantee RPL will be granted prior to an RPL application.

After receiving a competent result for all units of competency in your course (or received RPL or CT), and have completed any further course requirements, you will have fulfilled the requirements for your course. Congratulations!

To ensure there is no ambiguity about whether you have completed the course, your trainer will contact you confirming that you have completed your course with First Choice College.

It’s what you have been waiting for! That prestigious qualification! Our team will need to complete some compliance checks to double check that all boxes are ticked, documents are signed, etc.

Once your files have been compliance checked in full, you will receive an email notification with an electronic copy of your qualification and record of results (or statement of attainment).

The time it takes to conduct compliance checks differs depending on the learning program and individual circumstances. On most occasions, your electronic documents will be sent to you very soon after confirming you have completed your course. However, we do have up to 30 calendar days to issue your documents. Our administration team will communicate this with you.

We will send you a feedback form to complete. We would love to hear about your experiences with First Choice College whether it be positive feedback or suggestions for how to improve our systems and services. We strive for continuous improvement at First Choice College, and open and honest feedback helps us improve our status as a quality training provider.